Frequently Asked Questions
General Information
Eden Textile Corporate Office
10934 120 STREET NW
EDMONTON, AB, CANADA T5H 3P7
Toll Free
800 661 7239
Phone
780 452 7200
Hours of Operation
Eden Textile's office is open Monday through Friday from 8:00 AM to 4:30 PM MST.
During this time, our office is open by appointment only. To book an appointment, please contact us.
Account Management
Signing up for an account has never been easier! All new accounts can now take advantage of our online account application. Fill in the required information and once your application has been received and approved, you will be all set to take advantage of our online portal.
If you have any problems entering your information or have any questions about the account sign-up process, please contact us for assistance.
Get all the benefits when creating an online account with us!
– 24/7 online ordering with your preferred pricing
– See all product availability online
– View all past quotes, orders and invoices
– Easily reorder past orders online
– Complete your purchases using terms (where applicable)
– Track your order once shipped
Eden Textile products are made specifically for commercial use.
Our retail site, Skylark+Owl Linen Co., offers incredible quality comforts for your home. Backed by Eden's long history of textile expertise, Skylark finds high quality textiles from around the world at affordable prices.
Ordering
Special order items are all indicated online with estimated lead times for the product to arrive in our warehouse. Lead times can vary from time to time and may depend on our manufacturers and shipping providers. All special order items or Make-to-Order products are final sale.
Online orders that contain products that are backordered will be shipped out as soon as the products arrive in our warehouse. Back ordered products will be indicated on our website and where available estimated timelines of when the product will be back in stock will be provided.
If you have entered an incorrect billing/shipping address on an order, please send us a message or contact your Account Manager immediately.
For ease, when you sign-up for an account, you will be able to manage all your invoice and shipping addresses.
If you are having any problems accessing your account information, please contact us at:
clientservices@edentextile.com or 800-661-7239
Please contact Client Services or your Account Manager within 30 minutes of placing your order to process a cancellation. Cancellations are NOT guaranteed and can be only made during our business hours.
In the event, we are unable to process the cancellation in time, we can initiate a return once the items have been received.
If you are unhappy with any of our products or services, please call us immediately. We will be pleased to discuss your concerns and will work with you to make arrangements to correct the situation.
Returns may be accepted for eligible items that are unused, unwashed and unopened within five (5) days of the receipt of the product. Products may not be returned without first contacting Eden Textile. Returns may be subject to a 25% restocking charge and all related freight charges. Any unauthorized returns or collect shipments will be refused.
The following items CANNOT be returned:
- Items purchased as part of a package, box, case pack, set or minimum order quantity
- Custom-made items, including those marked as Make-to-Order
Payment
We accept the following methods of payment:
– Visa, Mastercard, and American Express
– Company cheques
– Electronic Funds Transfer (EFT)
– Interac e-Transfer®
– Some exceptions may apply
All applicable sales taxes will be charged based on the province/territory of the delivery address.
To open a credit account (terms) with us, we require a credit application form to be completed. Following approval of this application, payments terms are due within net thirty (30) days from the date of invoice. A 2.5% per month interest fee will be charged on all overdue balances.
Orders may qualify for free shipping to Canadian provinces based on order value, with the exception of large items and manufacturing orders. All orders shipped to Canadian territories will have freight costs that vary depending on order size and location. Shipping costs displayed at time of purchase are estimates only, and may be subject to change. Power tailgate service and inside delivery are available upon request for an additional fee. For inside delivery, our carrier partners will only bring the shipment ten (10) feet inside of the door. Contact your Account Representative for more information on shipping.
We do our best to dispatch orders promptly. For all in-stock items, orders will be picked and sent from our warehouse within one to two (1-2) business days. Delivery times can vary depending on the final location of delivery. In the event of late deliveries, we cannot take responsibility for any consequential loss incurred.
In the unlikely event of shortages in your delivery, please notify Client Services immediately upon receipt using one of the following:
– Email: clientservices@edentextile.com
– Phone: 800 661 7239
Shortages must be reported within five (5) days from receipt of goods. All efforts will be made to rectify discrepancies in a timely manner. Accurate receiving papers will be required on all claims made.
Currently, Eden Textile's wholesale products are only available to delivery addresses in Canada.
Custom bed and window treatments are available to businesses in Canada and continental United States through our manufacturing division, ETHODA.
Products
We are pleased to supply samples of our products for evaluation purposes; however, we reserve the right to limit samples or provide non-standard sizes. Contact your Account Representative to arrange for a sample to be dispatched.
All sizes detailed on the website are approximate. All goods are produced to a specification which includes a tolerance for manufacturing. All textile goods, particularly cotton and cotton polyester blends, are liable to experience some shrinkage upon washing and drying.
It is recommended that items be washed before first-use and proper care instructions are followed for best results.
CLICK HERE for our recommended care instructions for taking proper care of your Eden Textile products.
Every care has been taken to show colours accurately. Colours can vary depending on screen resolution as well as in print due to printing processes.
F
or accurate colour matching we advise that you request a fabric swatch. Please note, colours may vary between batches, fabrics, or goods.
Eden Textile prides itself on adhering to the strictest quality guidelines in our industry. We aim to provide a consistent product from purchase to purchase. Our processes and specifications allow us to provide dependable quality not only in our high-end products, but our economical products as well.
General Inquiries
During this time, our office is encouraging physical distancing. Visitors to our office are by appointment only. To book an appointment, please contact us.
Still have questions?
Contact us with any additional questions that you may have.
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