Introduction
Days Inn & Suites by Wyndham Sherwood Park, a popular choice for travelers seeking comfort and value, aimed to improve its guest experience by upgrading its bedding. With a reputation for providing quality stays, the hotel sought to enhance its bedding offerings to better align with its commitment to guest satisfaction. This case study explores how partnering with Eden Textile helped Days Inn & Suites by Wyndham Sherwood Park achieve a new level of comfort and guest satisfaction.
The Challenge
Days Inn & Suites by Wyndham Sherwood Park sought to elevate its guest experience by addressing a common concern: bedding comfort. While the hotel was already known for its clean and convenient accommodations, guest feedback revealed a desire for a more consistent and comfortable sleep experience. By upgrading bedding to a higher quality standard, the hotel aimed to provide guests with a more comfortable and restful stay. This investment would also allow the hotel to distinguish itself from competitors and attract guests seeking a superior level of comfort, contributing to a more unified and positive brand image.
The Solution
To address these challenges, Days Inn & Suites by Wyndham Sherwood Park partnered with Eden Textile, renowned for its high-quality bedding products. Key products selected to enhance the hotel's bedding included products from Eden Textile’s well-loved Indulgence brand. Guests were blown away by the comfort level of Eden Textile Indulgence Pillows—so much so, that general manager Lili Sartorius has guests getting back in touch to ask about getting pillows for their own homes.
“I have a lot of people also asking for the Indulgence Pillows the 3D Duvets as well,” says Sartorius.
Before switching to Eden Textile, she doesn’t remember guests ever asking to purchase guest room linen products.
The Result
The integration of Eden Textile’s bedding solutions brought significant improvements to Days Inn & Suites by Wyndham Sherwood Park. The use of Indulgence Pillows, which guests can purchase for their home at Skylark+Owl Linen Co., has notably enhanced the overall guest experience. Sartorius reports that many guests rave about the pillows, with some even reaching out to express how they’ve never slept so well with any other pillow before. The luxurious feel and high quality of the new bedding have led to an increase in positive reviews, with guests frequently praising their comfort and the improved sleep experience.
The Eden Textile Difference
An added benefit for Sartorius is the local connection with Eden Textile, a company based in Edmonton. Working with Eden Textile allows for quicker order fulfillment, and Sartorius finds the level of customer service exceptional. She highlights the outstanding support from Laura Bitzer, Eden’s Senior Director of Business Development, noting, “She’s amazing. She’s always on top of the game, and answers right away. The service is always excellent,” says Sartorius. “They let us know if they have products in stock or not and how long it’s going to take. It’s easy for us to manage what we need.”
Conclusion
The Days Inn & Suites by Wyndham Sherwood Park's partnership with Eden Textile has proven to be a game-changer. By investing in premium bedding and bath products, the hotel has elevated its guest experience, increased customer loyalty, and generated additional revenue. The collaboration with Eden Textile has not only provided exceptional products but also valuable support and personalized service.
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